Terms of Use

1. Introduction

Welcome to FileLink ("FileLink", "we", "us", or "our"), operated by Docully SaaS Technologies Co. LLC, incorporated in the UAE. These Terms of Use ("Terms") govern your access to and use of the FileLink website, platform, and services — including secure file sharing and secure document collection (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use the Service. By using the Service, you represent that you meet this requirement.

3. Account Registration

Accounts are created and provisioned by FileLink upon request. To set up an account, contact us at hello@filelink.in. Once your account is created, the following responsibilities apply:

• You must provide accurate, complete, and current information when your account is set up.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are fully responsible for all activities that occur under your account.
• You must notify us immediately of any unauthorised use of your account.

4. Service Description

FileLink provides two core capabilities:

• Secure File Sharing — Upload files and share them via protected links with identity verification (OTP), dynamic watermarking, access controls, download/print restrictions, expiry, and real-time audit logs.
• Secure Document Collection — Create upload request links that allow third parties (clients, vendors, employees) to submit files to you through an OTP-verified, encrypted, and fully audit-logged flow.
• The maximum file size supported is 50 MB per file. File slot allocation and feature availability are configured per account — contact your account manager to adjust your configuration.

5. Acceptable Use Policy

You agree not to use the Service to:

• Share or collect files that are illegal, fraudulent, infringing, or contain malware or harmful code.
• Collect sensitive third-party documents without proper authorisation from the individuals concerned.
• Circumvent any security, access control, or audit feature of the Service.
• Impersonate individuals or organisations, or misrepresent identity in OTP-verified flows.
• Send bulk unsolicited upload request links (spam).
• Reverse engineer, decompile, or attempt to extract source code or algorithms.
• Use the Service to process data in violation of applicable privacy and data protection laws.

6. User Content — File Sharing

• You retain full ownership of all files you upload for sharing.
• You grant us a limited, non-exclusive, royalty-free licence to store, process, encrypt, and serve those files solely to provide the Service.
• You are solely responsible for the content of your files and for having the right to share them.
• Viewer access data (IP, device, time spent, OTP verification status) is collected as part of providing the audit log service.

7. User Content — Document Collection

• When you use Secure Document Collection, you are responsible for ensuring the third parties submitting documents are informed that their identity, IP address, device, and files will be captured and retained.
• You must have a lawful basis to collect and store documents from third parties through the Service.
• FileLink processes submitted documents on your behalf and is not responsible for how you use, store, or act upon collected documents.
• You must not use the collection feature to gather documents under false pretences.

8. Terms of Receiving Files (Document Collection)

When you create an upload request link to collect files from third parties (clients, vendors, employees, or other external parties), the following terms apply:

• You are the data controller for all files and submitter information received through the upload request. FileLink acts as the data processor on your behalf.
• You are responsible for obtaining all necessary consents and authorisations from the submitter before their data is collected, including informing them that their name, email, IP address, device, and uploaded files will be captured.
• Submitted files are encrypted at rest and in transit. FileLink does not access, review, or moderate the contents of submitted files.
• Each submission is logged with the submitter's verified identity (via OTP), IP address, device, and timestamp, and this record is available to you as an audit trail.
• You must not use the document collection feature to collect files in violation of applicable privacy law, confidentiality obligations, or without a legitimate basis.
• FileLink reserves the right to disable upload request links that are reported for misuse, fraud, or unauthorised data collection.

9. OTP Verification and Identity

FileLink's OTP verification feature provides a mechanism to confirm a recipient's email address at the time of access or submission. It does not constitute legal identity verification or KYC. You are responsible for any compliance obligations that require a higher level of identity assurance.

10. Intellectual Property

The Service, its design, logos, and underlying technology are owned by FileLink or its licensors. You are granted a limited, revocable licence to use the Service for the duration of your active account.

11. Account Plans and Limits

Your account is configured with a specific number of file slots, a maximum file size (50 MB per file by default), and a set of enabled features. These are determined when your account is set up and may be adjusted by contacting your account manager or hello@filelink.in. FileLink reserves the right to modify account limits with prior notice.

12. Cancellation and Account Closure

• You may request account closure at any time by contacting your account manager or hello@filelink.in.
• Upon account closure, Secure Document Collection (upload requests) is disabled and existing upload request links become inactive.
• Files and audit logs are retained for 30 days after account closure, then permanently deleted.

13. Data Retention

• Active files and upload request submissions are retained for the duration of your active account.
• Audit logs are retained for 12–24 months or as required by applicable law.
• After account termination or closure, data is deleted within 30 days unless a legal hold applies.

14. Termination

We may suspend or terminate your access to the Service for violation of these Terms or at our discretion. Upon termination, your right to use the Service ceases immediately and your data will be scheduled for deletion.

15. Disclaimers

The Service is provided "AS IS" and "AS AVAILABLE". We do not warrant that the Service will be uninterrupted, error-free, or completely secure. OTP verification reduces but does not eliminate the risk of unauthorised access.

16. Limitation of Liability

To the maximum extent permitted by law, FileLink shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service or the content of files shared or collected through it.

17. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your use of the Service, your User Content, your use of the Document Collection feature, or your violation of these Terms.

18. Governing Law

These Terms shall be governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of law in Dubai, United Arab Emirates.

19. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notice. Your continued use of the Service after changes constitutes acceptance.