1. Introduction
FileLink is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
Personal Information
- Name, email address, and account details.
- Payment information (processed by third-party gateways).
- IP address, device information, and usage data.
File Content
- Files you upload (encrypted at rest and in transit).
- Metadata associated with shared links.
Automatically Collected Data
- Audit logs (access times, IP, device, duration).
- Browser and operating system information.
3. How We Use Information
- To provide, maintain, and improve the Service.
- To authenticate recipients via OTP.
- To generate audit logs and security alerts.
- To process payments and manage subscriptions.
- To comply with legal obligations (DPDP Act, etc.).
4. Sharing of Information
- We do not sell personal data.
- Recipients see only the shared file and necessary verification data.
- Service Providers: Cloud storage, payment processors, email service providers (under strict confidentiality).
- Legal Requirements: If required by law or government order.
5. Data Security
- AES-256 encryption for files at rest and in transit.
- Secure viewer prevents local storage on recipient devices.
- Regular security audits and monitoring.
6. Your Rights (Under DPDP Act)
- Right to access, correct, or delete your data.
- Right to withdraw consent.
- Right to grievance redressal.
To exercise these rights, contact: privacy@filelink.in
7. Data Retention
- Active files are retained as per your plan.
- Audit logs are retained for 12–24 months or as required for compliance.
8. Cookies and Tracking
We use essential cookies for functionality and analytics. You can manage preferences through your browser settings.
9. International Transfers
Your data may be processed in India or other jurisdictions with adequate safeguards.
10. Children's Privacy
The Service is not intended for users under 18 years of age.
11. Changes to This Policy
We will notify you of material changes. Your continued use after changes constitutes acceptance.